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FAQs

Q.  Can I wear the shoe without a heel?
A:  No.  It is not possible to wear the shoe without a heel.
 
Q.  Is shipping included in the price?

A.  Fees for shipping are extra.  We offer two rates - STANDARD and RUSH.  You can select your preference at check-out

Q.  Are taxes included in the price?

A.  No.  Applicable taxes will be added at check-out.  

Q.  Are duties included in the price?

A.  Within Canada -yes.   Outside Canada - no: duties are not included in the price for orders shipped outside Canada.  You will be required to pay any inbound duties and taxes which your local Customs authority deems appropriate. 

Q.  What is your exchange policy?

A. Our return policy is exchange or credit note only.  Merchandise must be unworn and returned in original condition and packaging within 7 days.  All sales merchandise are final sales.
 
Q.  Can all heel heights fit on all your pairs of shoes?
A.  Yes, our shoes are muti height so you can change your heels from a high to a low with just a click of a button.
 
Q.  Where are the shoes and heels made?
A.  All shoes and heels are made in France.  
 
Q.  Can I place a special order?

A.  Yes!  Please contact us at contact@tanyaheathcanada.com
 
Q.  Where can I find a TANYA HEATH Paris boutique?

A.  At this time there is only one TANYA HEATH Paris Boutique in Canada:  138 Cumberland Street, Unit 7, Toronto, Ontario M5R 1A6.  Internationally, there are boutiques in Los Angeles, USA; Paris, France; Porto and Lisbon, Portugal.  Click here for addresses.

Q.  Can I purchase a gift card?
A.Yes, of any amount you wish.  Click here to purchase:  http://tanyaheathcanada.com/products/gift-card#.VpQiT4SQ1bU
 
Q.  How do I apply to work at TANYA HEATH Paris Canada?

A.  We are currently accepting resumes for Part-time Sales Associates.  Please send your resume to contact@tanyaheathcanada.com
 
Q.  What sizes do your shoes come in?
A.  Our shoe sizes range from 35-42 depending the style. In most styles we carry half sizes. Please check the website under the specific style you are looking for to see if your size is available.
 
Q.  How do I decide what shoe size is right for me?
A.  We have created a Shoe Fitting Guide that will help you select the right size. Everyone’s foot is different so please feel free to call us for personal advice and assistance at 416-962-7366.


 
Q.  Where do you ship?
A.  TANYA HEATH Paris Toronto ships within North America.
 
Q.  When will new styles be coming out?
A.  New styles come out every season throughout the year. Once the store's new styles arrive they will be shown on our website.  Sign up for our website and be the first to know about new arrivals.  Click here to sign up now.


Q.  What currency are you prices?
A. All shoes and heels are priced in Canadian Dollars